Company Policy

About ALDS

The ALDS Website (www.alds.com) is owned and operated by Tiger Leasing Ltd (dba ALDS). We are a family owned and operated Canadian company.

All sales, deliveries, returns and customer support via this website are handled directly by the ALDS staff in our own ALDS warehouse.

ALDS Company Policy

30 day Satisfaction Guarantee.

Products returned in the same condition as received at time of purchase are eligible for full credit. Any shipping & handling charges are non-refundable.

ALDS Warranty Policy

All products sold come with the standard manufacturer's warranty.

Please see below for further detailed information.

Business Hours

Monday to Friday 8:30am to 4:30pm Pacific Time

Phone: 866.845.2537
Email: sales@alds.com

Online store is open 24 hours a day, 7 days a week for your convenience.

ALDS is your on-line supplier of products for the hearing and speech impaired. Our focus is on amplified listening products, alerting systems, and special needs communication systems.

We maintain a comprehensive inventory of Amplified Telephones, Alerting Systems, Remote Control Speakerphones for Independent Communications, FM, Infrared & Loop systems, Vibrating Alarm Clocks, Vibrating Watches, Voice Amplifiers, PSAP's, Sound Maskers, and Hearing Aid Conditioners.

We are committed to excellence in quality and service. Our goal is to bring the enjoyment of sound back into your everyday living.

NEW RETURNS – Check List

Before returning any products for credit or replacement, please make sure the following information has been read and details provided as required.

All Manufacturers packaging is present including any instruction manuals, warranty cards etc and in new-saleable condition
Include all accessory parts such as cords, adapters, remotes, batteries, microphones, headphones, ear buds etc.
Copy of the original invoice
New return authorization has been provided by an ALDS staff member
A separate box is being used to return the product in so that the manufacturers original packaging and or retail display packaging is protected from damage

Until you or your client knows the product is going to be kept, do not damage product packaging and or alter the product or instruction manuals in any way.

Our 30 day product return allowance time frame means as much to us as it does to you and your client. If you need to return an item within the 30 days; the product must be returned in “Like New – Salable Condition.” Products sent back with damaged manufactured packaging and or missing items deemed important to the future sale of the said product will reduce any or all credit.

New products returned past the 30 day grace period (unless a prior exception has been granted by ALDS. Please note these returns are also subject to a 15% cleaning and restocking fee) will not be accepted. Products used for trials or demonstration purposes are not returnable unless prior agreement has been authorized by ALDS. Special order products (as specified at time of order) will carry a minimum 25% restocking fee.

Please make sure the returns are sent back to ALDS freight pre-paid. Please note: ALDS does not cover any shipping costs.

Please note: All refunds to a credit card will be subject to a 6% handling fee due to the rising costs charged to ALDs by the credit card companies. Each time ALDS processes either a charge or a credit return; we are billed a 3% processing fee of the total amount processed + 0.15 cents. IE on every $100.00 processed we are charged $3.00 along with an extra $0.15

Please note: the following products are no longer allowable as a new return due to health and hygiene requirements.

Head phones, ear buds, pillows, microphones which clearly show evidence as being trialed and or used by the end user; SleepPhones and RunPhones which have been worn by the clients; Stethoscopic TV listening systems where the ear pieces show clear evidence of being in a persons’ ears for any extended length of time; and Bluetooth transmitters opened and used past 15 days.

We at ALDS thank you for your support in the above.

WARRANTY / DEFECTIVE RETURNS – Check List

Include all accessory parts such as cords, adapters, remotes, batteries, microphones, headphones, ear buds etc. as applicable to the product
Copy of the original invoice
Reason for product failure clearly stated
Warranty return authorization has been provided by an ALDS staff member

All products sold by ALDS come with a minimum 1 year warranty period, unless otherwise stated by the manufacturer of the products. Products with extended manufacturer warranty time periods are handled directly by the manufacturer after the initial 1 year warranty period has finished and is usually a fix and repair of the original goods.

Goods returned to ALDS as warranty and or defective within the allowable warranty period as specified by the manufacturer will be replaced with a new product of the same or equal product type based on availability of stock.

All products should be sent back to ALDS freight prepaid using a secure method of shipping which provides a tracking number. ALDS will send out the replacement product freight prepaid also using a secure courier method with a tracking number.

Items for repair – Check List

(Applicable to WilliamsAV products and/or VoiceBuddy Amplifiers only)

Include all accessory parts such as cords, adapters, remotes, batteries, microphones, headphones, ear buds etc. as applicable to the product
Copy of the original invoice (if possible but not critical)
Repair return authorization has been provided by an ALDS staff member

We at ALDS thank you for your support in the above.

You may return your merchandise for a refund by shipping it to the following address:

ALDS
3180 – 216th St
Langley BC V2Z 2E6